Refund policy
Return & Exchange Policy
At EthniModa, we strive to provide premium quality ethnic fashion and a smooth shopping experience for our customers across North America.
Please read our Return & Exchange Policy carefully before placing your order.
Returns & Exchanges
We accept eligible returns or exchanges within 7 days of delivery.
To qualify for a return or exchange, items must be:
- Unworn, unused, and unwashed
- In original condition with all tags attached
- Free from perfume, makeup stains, odors, or damage
- Returned in original packaging whenever possible
Items that do not meet these conditions may not be accepted.
Important Sizing Notice
We strongly recommend reviewing the Size Chart carefully before placing your order.
As sizing may vary between collections and brands, EthniModa is not responsible for incorrect size selection made by the customer. However, exchange requests may still be reviewed subject to product availability.
Store Credit Policy
EthniModa does not offer refunds to the original payment method.
Approved returns will be issued as Store Credit in the form of a coupon code or credit balance that can be used toward future purchases on the website.
Store credits:
- Cannot be converted to cash
- Cannot be transferred to another customer
- Can only be used on EthniModa Official Website
Non-Returnable Items
The following items are considered Final Sale and are not eligible for return or exchange:
- Sale or clearance items
- Customized, stitched, or altered outfits
- Jewelry, accessories, handbags, and cosmetics
- Dupattas sold separately
- Items purchased during promotional or festive sales
- Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos at:
Our team will review the issue and provide a suitable resolution.
Exchange Policy
Exchanges are subject to stock availability and may be approved for:
- Size issues
- Defective items
- Incorrect item received
Customers are responsible for return shipping costs unless the error was caused by EthniModa.
Return Process
To request a return or exchange:
- Email us at support@ethnimoda.com
- Include your order number and reason for return
- Wait for approval and return instructions
- Ship the item back to the provided address
Returns sent without prior approval may not be accepted.
Order Cancellation
Orders can only be cancelled within 12 hours of placing the order if processing has not started.
Once an order has been processed or shipped, cancellation requests cannot be accepted.
International Orders
For international orders outside Canada and the USA:
- Customers are responsible for return shipping charges, customs duties, and taxes
- Shipping fees and customs charges are non-refundable